Refund Policy

1. Eligibility for Refunds

Refunds are available only for devices and consumables directly purchased from SpotSense within 60 days of the original purchase date. Eligibility for a refund depends on:

• The condition of the returned device or consumables.

• Compliance with the return process outlined below.

• A valid reason for the refund request.

Refunds are not available for items damaged due to misuse, wear and tear, or after the specified timeframe.

2. Refund Request Process

2.1 How to Submit a Refund Request

To initiate a refund request, please:

1. Contact our Customer Support team by email at customer_care@spotsense.in.

2. Provide the following details:

   • Your account information (email, username).

   • Device ID or test batch number (for consumables).

   • Invoice number.

   • Reason for the refund request.

3. If necessary, additional documentation or information may be requested by our team.

2.2 Timeframe for Refund Requests

• Refund requests must be submitted within 60 days of the purchase date.

• Requests outside this timeframe will not be eligible for a refund.

3. Refund Processing

3.1 Refund Approval

Refunds will be approved if:

• The request meets the eligibility criteria specified above.

• The product is returned in acceptable condition (unused or minimally used, with original packaging if applicable).

• The reason for the refund is valid (e.g., product defect, incorrect delivery, dissatisfaction with the product).

3.2 Processing Time

• Approved refunds will be processed within 10-15 business days of approval.

• Refunds will be issued to the original payment method or credited to the bank details provided by the customer.

• Depending on your financial institution, it may take an additional 2-3 business days for the refunded amount to reflect on your statement.

4. Trial Policy

SpotSense may offer free trials to new or corporate customers. If a trial device is not returned within 10 days after the trial period expires, it will be considered purchased, and the customer will be invoiced accordingly.

5. Exclusions

Refunds are not applicable for:

• Consumables that have been partially or fully used.

• Custom-made or private labeled devices or consumables.

• Items explicitly marked as non-refundable at the time of purchase.

6. Contact Us

If you have questions or concerns about this Refund Policy, please contact us:

• Email: amrita@spotsense.in

7. Changes to This Policy

SpotSense reserves the right to update or modify this Refund Policy at any time. Notifications of significant changes will be sent via email or displayed as an in-app notification. It is your responsibility to review this policy periodically to stay informed about your rights.

By purchasing medical equipment or consumables from SpotSense, you agree to the terms of this Refund Policy.