Terms of Service

1. Acceptance of Terms

By accessing, purchasing, or using any products, services, or resources provided by SpotSense, you agree to be bound by these Terms of Service. If you do not agree, you may not use our products or services.

2. Definitions

• "SpotSense" refers to the company, its employees, and affiliates.

• "Products" include medical devices, consumables, and related offerings provided by SpotSense.

• "Services" include customer support, device usage guidance, and any other services rendered by SpotSense.

3. User Responsibilities

Users agree to:

• Provide accurate and up-to-date shipping and billing information.

• Use SpotSense products and services only for their intended purposes.

• Follow any provided guidelines, user manuals, and safety instructions.

• Not engage in any unauthorized resale or distribution of SpotSense products.

Failure to adhere to these responsibilities may result in suspension or termination of your access to our products and services.

4. Product Usage and Limitations

• SpotSense products are designed for medical use and should be operated in accordance with the accompanying instructions.

• Products are not guaranteed to function outside of recommended usage scenarios.

• SpotSense is not liable for misuse, improper maintenance, or unauthorized modifications to its products.

5. Purchases and Payments

• All purchases are subject to SpotSense’s Refund Policy.

• Payments must be completed in full before the delivery of products or services.

• Any disputes related to billing must be raised within 30 days of the transaction date.

6. Shipping and Delivery

• SpotSense aims to deliver products within the estimated timelines, but delays may occur due to unforeseen circumstances.

• Users are responsible for providing accurate shipping addresses.

• Any claims for missing or damaged shipments must be submitted within 7 days of receipt.

7. Warranty and Support

• SpotSense offers limited warranties for its products as specified in the product documentation.

• Warranty claims are subject to review and approval by SpotSense.

• Customer support is available via email at customer_care@spotsense.in.

8. Privacy Policy

SpotSense’s data collection and usage practices are outlined in our Privacy Policy, which forms a part of these Terms of Service. By agreeing to these terms, you also agree to our Privacy Policy.

9. Intellectual Property

All content, trademarks, and intellectual property associated with SpotSense are the sole property of SpotSense. Unauthorized use, reproduction, or distribution of these materials is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law:

• SpotSense is not liable for any indirect, incidental, or consequential damages arising from the use of its products or services.

• Our total liability in any circumstance is limited to the purchase price of the product or service involved.

11. Termination

SpotSense reserves the right to terminate or suspend access to its products or services if users violate these terms or engage in unlawful activities.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes will be resolved exclusively in the courts of Bengaluru, Karnataka.

13. Changes to Terms

SpotSense may update these Terms of Service from time to time. Significant changes will be communicated via email or an in-app notification. Continued use of our products or services constitutes acceptance of the updated terms.

14. Contact Us

If you have questions about these Terms of Service, please reach out to us:

Email: customer_care@spotsense.in